Refund policy

KJ Verified — Return & Refund Policy

Last Updated: October 20, 2026

Thank you for purchasing KJ Verified by Capt. ChaaTaza. We appreciate your support and are committed to providing a quality product and a positive shopping experience.

Please review our return and refund policy before placing your order.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

The book must be in new or like-new, resalable condition.
Pages must be free from writing, highlighting, stains, tears, or other damage.
The cover and binding must be free from significant wear or damage.
Proof of purchase or an order number must be provided.

Books may be carefully opened and inspected. However, books showing substantial use or damage caused after delivery are not eligible for a change-of-mind return.

2. Damaged, Defective, or Incorrect Orders

We take pride in the quality of our publications.

If your book arrives damaged, contains a printing defect, or you receive the incorrect item, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and photographs when available.

For verified issues, we will offer a replacement or full refund at no additional cost, including any applicable shipping charges.

3. How to Request a Return

To request a return, contact our customer support team:

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Please include your name, order number, and reason for requesting a return.

Once approved, we will provide return instructions.

Return Mailing Address:

[INSERT BUSINESS RETURN ADDRESS]

[City, State, ZIP Code]

Please do not send merchandise back without first requesting a return. Approved returns must be shipped within 14 days after approval.

4. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.
We cover return shipping when an item arrives damaged, defective, or incorrect.
Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.
No restocking fees are charged.

We recommend using a trackable shipping service for returned merchandise.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to your original payment method within 5 business days of completing the inspection.

Your bank or payment provider may require an additional 5–10 business days to display the refund.

6. Digital Products

If digital editions of KJ Verified are offered, digital purchases are generally nonrefundable once access or downloads have been provided, except where required by applicable law.

If you experience a technical issue accessing your digital purchase, please contact customer support for assistance.

7. Order Cancellations

Orders may be canceled for a full refund before they have been processed for shipment.

Once an order has shipped, it must follow our standard return procedure.

8. Purchases Through YouTube Shopping

Purchases made through our connected YouTube Shopping storefront and processed by Shopify are subject to this same return and refund policy.

Customers may contact our support team directly with any questions or return requests.

9. Customer Satisfaction

At KJ Verified, we value every reader and appreciate your decision to support independent authorship and historical research.

Our goal is to ensure that every customer receives their book in excellent condition and is treated fairly throughout the purchasing process.

For questions regarding your order, please contact:

KJ Verified Customer Support